So I had to blog about this just to prove a point to a number of clients that I am trying to persuade the benefits of social media. Our phone currently is provided by TalkTalk, now I am thinking of upgrading to fibre as we need the speed.
So in order to do this I need to move my master socket I needed to arrange for a BT engineer to come out on a chargeable call and move this. I had a number of issues getting through to TalkTalk but then found there twitter ID – @talktalkcare and within a day of sending tweets back and fourth the site visit was arranged and completed.
Event @btcare picked up on this are retweeted by message – https://twitter.com/TalkTalkCare
So just proving that social media has a number of channels for sales, support and marketing.
If you are a busy and would like some help in using social media and getting the most out of it then contact a member of the team for more details.